Refund Policy

Last updated: September 26, 2026

This Refund Policy explains cancellations and refunds for JUMPCAST memberships. It is part of our Terms of Service. Nothing in it limits any rights you have under the mandatory consumer laws of the country where you live.

1. Cancel anytime

You can cancel a paid membership at any time from your account page. Cancellation stops the next renewal; you keep access until the end of the billing period you have already paid for.

2. EU, EEA, and UK: 14-day right of withdrawal

If you live in the European Union, the European Economic Area, or the United Kingdom, you have the right to withdraw from a new membership within 14 days of subscribing, without giving a reason.

Membership gives you access to digital services right away. When you subscribe, you ask us to start your membership immediately. If you then withdraw within the 14 days, we refund the amount you paid minus a proportionate amount for the days you had access. Where the law allows, if you expressly requested immediate access and acknowledged at checkout that you would lose the right of withdrawal once the service had been fully provided, the right of withdrawal ends at that point.

To withdraw, email support@jumpcast.app with a clear statement that you want to withdraw, within the 14 days. We refund you within 14 days using your original payment method.

3. Other refunds

Apart from the cases in this policy, we do not refund partial billing periods, unused time, or periods in which you did not use the Service, except where the law requires it. We may, at our discretion, issue refunds or credits in other cases, for example after an extended outage.

4. Billing errors

If you are charged twice, charged the wrong amount, or charged after you canceled, contact us and we will refund the incorrect charge in full.

5. Free trials and free access

Free trials are not charged if you cancel before the trial ends, or if the trial did not require payment details and you do not add any. Free access memberships are never charged.

6. How to request a refund

Email support@jumpcast.app from the address on your account, with your username and the date of the charge. Approved refunds go back to your original payment method; your bank may take 5–10 business days to show them. Refunds are made in US dollars, so the amount in your local currency may differ because of exchange rates.

7. Chargebacks

Please contact us before disputing a charge with your bank; we can usually resolve it faster. If a chargeback is filed, we may suspend the membership while the dispute is open. This does not affect your right to dispute a charge with your bank or card issuer.

8. Contact

Questions about billing or refunds: support@jumpcast.app.